Twellie — Accessibility Statement

Last Updated: April 19, 2026

Twellie is committed to making our service usable by people of all abilities. We are working toward substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the requirements of Title III of the Americans with Disabilities Act and Section 508 of the U.S. Rehabilitation Act.

This statement describes the accessibility features of the Twellie website, the Twellie mobile apps for iOS and Android, and any Reports we generate.

1. Our Commitment

We believe that property information should be available to everyone, regardless of disability. We design the Twellie experience to:

Work with screen readers (VoiceOver, TalkBack, NVDA, JAWS);
Support keyboard-only navigation;
Meet color-contrast ratios of 4.5:1 for body text and 3:1 for large text;
Provide text alternatives for visual content;
Avoid time-limited interactions that could trap users;
Respect operating-system preferences for reduced motion, text scaling, and colour schemes.

We regularly test with assistive technologies, conduct manual and automated accessibility audits, and include accessibility review in our engineering process.

2. Known Limitations

Despite our best efforts, some parts of the service are still being brought into conformance. Known limitations as of the Last-Updated date:

Interactive charts (cost projections, comparable-sales scatter) rely on a visual layer powered by Plotly; we provide tabular alternatives but the charts themselves are not fully keyboard-navigable. Workaround: the tabular data view adjacent to each chart.
Maps (Leaflet-powered comparable-sales map) are not fully navigable by keyboard; the list of comparables beneath the map provides the same information in text form.
Listing photographs uploaded by third parties may not have descriptive alt text. We auto-generate alt text for photos we process through our AI but do not manually review every image.
Mobile app pinch-to-zoom on photos is gesture-based; alternative access is via a dedicated fullscreen view with keyboard arrow navigation.

We are actively working to remediate each of these. If a specific limitation affects your ability to use the Service, please contact us (Section 5) and we will prioritise assistance.

3. Features You Can Use Today

Semantic HTML throughout the website; headings, landmarks, and form labels are properly structured.
Keyboard navigation: Tab, Shift-Tab, Enter, Escape all work as expected. Skip to main content link at the top of every page.
Focus indicators visible on all interactive elements.
ARIA roles and live regions for dynamic content (such as the live pipeline progress during report generation).
Color is not the only indicator — status chips include text labels in addition to colour.
Scalable typography — the site renders correctly up to 200% zoom without horizontal scrolling.
Reduced-motion support — if your OS is set to reduce motion, our animations are dampened or disabled.
Mobile accessibility: the Flutter apps use the platform's native accessibility services (VoiceOver on iOS, TalkBack on Android); every interactive element has a semantic label.

4. Compatibility

We test with:

Screen readers: VoiceOver (macOS, iOS), TalkBack (Android), NVDA and JAWS (Windows).
Browsers: current and prior major versions of Safari, Chrome, Firefox, and Edge.
Operating systems: macOS 13+, iOS 16+, Android 12+, Windows 10/11.

Browsers more than two major versions out of date may experience degraded accessibility.

5. How to Report an Accessibility Issue

We welcome feedback. If you cannot access any part of the Service, encounter a barrier, or need an accommodation, please contact:

Accessibility coordinator Email: accessibility@twellie.com Subject line: "Accessibility request"

Please tell us:

The page or screen where you encountered the issue (URL or screen name);
The assistive technology, browser, or device you are using;
A description of the issue;
What you were trying to accomplish.

Our commitment to respond: we acknowledge all accessibility reports within three (3) business days and aim to resolve reproducible issues within thirty (30) days, or provide an alternative means of accomplishing the task in the interim.

6. Alternative Access

If a specific feature of the Service is currently inaccessible to you, we are happy to provide an alternative. Examples:

If the interactive pricing page is difficult to navigate, we will quote you by email;
If the in-app property analysis flow is difficult, we will generate a Report for you manually and email it;
If the billing portal is difficult, we will process cancellations and plan changes by email on request.

7. Third-Party Content

Some content embedded in our Service (property photos from MLS feeds, third-party map tiles, etc.) is outside our direct control. While we make reasonable efforts to provide alternative access, we cannot guarantee full accessibility of third-party content. Please let us know of any third-party content that blocks your access, and we will work around it.

8. Legal Framework

This Statement reflects our good-faith effort to comply with:

Title III of the Americans with Disabilities Act (ADA) — 42 U.S.C. § 12181 et seq.
Section 508 of the U.S. Rehabilitation Act of 1973, as amended.
WCAG 2.1 Level AA — the current reference standard for web content accessibility.
EN 301 549 — the European accessibility standard for ICT products.
California's Unruh Civil Rights Act (Cal. Civ. Code § 51).
Applicable state laws (NY, MA, CO, others) expanding or clarifying ADA obligations.

This Statement is informational and is not a concession of ADA coverage or non-coverage. Twellie's ADA obligations are governed by applicable law and the specific facts of any complaint.

9. Continuous Improvement

Accessibility is an ongoing commitment, not a one-time project. We:

Run automated accessibility scans on every deployment;
Include manual keyboard + screen-reader testing in our pre-release checklist;
Train engineers on accessibility fundamentals;
Commission a third-party audit at least every two years (next planned audit: Q3 2026).

Feedback from users like you is the single most important input into that process — please send it.

Contact: accessibility@twellie.com