Twellie policy

DMCA Policy

Plain-English terms for using Twellie's buyer-side property reports, valuation logic, privacy controls, and support policies.

Last Updated: July 10, 2026

EnglishAidol LLC, a Wyoming limited liability company that operates the Twellie service (the "Company," "we," "us," or "our"), respects the intellectual-property rights of others and expects Twellie users to do the same. Under the Digital Millennium Copyright Act ("DMCA") 17 U.S.C. § 512, the Company will respond to notices of alleged copyright infringement that comply with the DMCA. This Policy describes how to submit such a notice and how the Company will respond. Twellie is the name of the Service, not a separate legal entity.

1. Designated Copyright Agent

Notices of alleged copyright infringement must be sent to the Company's designated contact for DMCA matters:

DMCA Agent EnglishAidol LLC Attn: Copyright Agent 5830 E 2nd St, Ste 7000 #29281 Casper, WY 82609 United States Email: dmca@twellie.com

The U.S. Copyright Office's public designated-agent directory is available at https://dmca.copyright.gov. That directory, rather than this Policy, controls whether a registration is active.

2. Filing a DMCA Takedown Notice

To submit a takedown notice, you must provide a written communication that includes substantially all of the following (17 U.S.C. § 512(c)(3)):

A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notice, a representative list.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with enough detail for Twellie to locate it (URL, Report ID, image file name, etc.).
Contact information for the complaining party: full legal name, mailing address, telephone number, and email address.
A statement under penalty of perjury that the complaining party has a good-faith belief that use of the material is not authorised by the copyright owner, its agent, or the law.
A statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is the copyright owner or authorised to act on their behalf.

Notices that do not substantially comply with these requirements will not be processed.

2.1 Don't File a Notice in Bad Faith

Under § 512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages. Don't send a takedown notice unless you are genuinely the copyright owner or their authorised agent.

3. The Company's Response

Upon receipt of a compliant takedown notice, the Company will:

Promptly remove or disable access to the material identified;
Notify the alleged infringer and provide them a copy of the notice;
Record the incident against the alleged infringer's account.

4. Counter-Notification

If you believe material you posted has been removed in error, you may submit a counter-notice under 17 U.S.C. § 512(g). The counter-notice must include:

A physical or electronic signature.
Identification of the material that has been removed and the location (URL) where it appeared before removal.
A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
Your full legal name, mailing address, and telephone number.
A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, the U.S. District Court for the District of Wyoming), and that you will accept service of process from the person who provided the original takedown notice or their agent.

Send counter-notices to dmca@twellie.com.

4.1 After a Valid Counter-Notice

The Company will forward your counter-notice to the person who submitted the original takedown. If the Company does not receive notice within ten (10) business days that the original complainant has filed a court action seeking a restraining order against you, the Company may, in its discretion, restore the removed material.

5. Repeat-Infringer Policy

Under 17 U.S.C. § 512(i), the Company will terminate the accounts of users who are repeat infringers. "Repeat infringer" generally means any user against whom three (3) or more compliant takedown notices have been received and not successfully rebutted by counter-notice.

The Company may, in appropriate circumstances and at its sole discretion, terminate accounts earlier (for flagrant or commercially serious infringement) or decline to terminate accounts that would be terminated by a strict count (e.g. where all notices come from the same complainant and appear abusive).

6. Trademark and Other Intellectual-Property Claims

For claims not covered by the DMCA — such as trademark infringement, publicity-rights violations, or trade-secret misappropriation — please email legal@twellie.com with:

Your identity and contact information;
A description of the right claimed to be infringed;
A description of the infringement;
The location (URL) of the allegedly infringing material;
A good-faith statement that the use is unauthorised.

We will investigate and respond within a reasonable time.

7. Misuse Warnings

Fraudulent takedowns will be reported to the sender's internet service provider and may result in bars on future submissions.
Counter-notices filed in bad faith expose you to § 512(f) damages.
Using the DMCA to suppress criticism, competition, or fair use is an abuse of the process and will be rejected.

8. Preservation

The Company preserves takedown notices, counter-notices, and related correspondence for a minimum of seven (7) years in accordance with its records-retention policy and safe-harbor requirements.